Shipping policy
At Duchess and Bruno, we’re committed to delivering your orders efficiently and reliably. We offer sustainable and timely shipping for all of our physical products. Here’s everything you need to know about our shipping process:
Order Processing
- Processing Time: Orders are typically processed within 1-2 business days after payment is received. You’ll receive a confirmation email with tracking information as soon as your order is shipped.
- Business Days: Our business days are Monday through Friday, excluding public holidays.
Shipping Costs
- Flat Rate Shipping: We offer a flat rate shipping fee of $6.95 for all orders in Australia, regardless of the order size or destination.
- Free Shipping: Enjoy free domestic shipping on orders over $100.
- International Shipping: International shipping rates are calculated at checkout based on the destination and package weight. Shipping costs will be displayed before you complete your purchase.
Delivery Times
- Domestic Shipping: Orders are typically delivered within [insert time frame, e.g., 2-7 business days], depending on your location.
- Tracking: Once your order is on its way, you will receive a tracking number via email, allowing you to monitor its progress directly through Australia Post's tracking system.
Shipping Locations
- We currently ship to all addresses within Australia and internationally.
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us immediately at [your email address] with your order number and a description of the issue. We’ll work with Australia Post to resolve the problem as quickly as possible.
Returns and Exchanges
- Please refer to our Return Policy for information on how to return or exchange your items.
Contact Us
- If you have any questions or concerns about your shipment, feel free to contact us at info@duchessandbruno.com. We’re here to help!